Can I phone through my order?

Yes we are happy to help place your order by phone, please call 01273 329462

 

Do you offer next day delivery?

Not currently, your order is usually dispatched between 3 and 5 working days from when you placed it.  

 

Can I change my order after I have placed it?

We are happy to amend your order if needed, but there are some occasions when this will not be possible.  We will always do our best to help, just give us a call.  

 

Can I send my order to multiple addresses?

No, currently we can only ship your order to a single address.  

 

Do you ship outside the UK?

We currently can only ship to the UK mainland. We are only able to ship chocolates, not cakes, to the following postcodes: 

• Jersey or Channel Islands 
• Aberdeen AB30-31 AB33-38 AB41 6-8 AB43 6-8 AB44-45 AB51-56 
• Western Isles HS1 HS2-9 
• Inverness IV1-36, 40, 52-54 
• Isle of Skye IV41-49, 51, 55-56 
• Isle of Arran KA27 
• Isle of Cumbrae KA28 
• Kirkwall KW1-3, 5-14 
• Northern Ireland 
• Orkney KW15-17 
• Paisley PA20-49, 62-77 
• Isle of Jura PA60 
• Isle of Colonsay PA61 
• Isle of Coll PA78 
• Isle of Eigg PH42 
• Isle of Rhum PH43 
• Isle of Canna PH44 
• Holy Island TD15-2 
• Shetland Isles ZE1-3

Can I change some of the elements on my designer cake?
Our designer range of cakes has been carefully selected to offer something for everyone. You cannot change elements of this range. If you do want a cake to be created for you, why not consider our bespoke service. 

 

Are any Choccywoccydoodah products nut-free?
Sorry, but we cannot guarantee that any of our products are nut free, as we use nuts in our bakery. All our cakes apart from the chocolate cake, contain ground almonds 

 

Why isn’t Choccywoccydoodah dark chocolate guaranteed milk/lactose free?
We keep our milk and dark chocolate separated but even with our strict cleaning procedures traces may still remain. 

 

What is the shelf life of my chocolate?
Your chocolate has a 6 month shelf life from the date we dispatch it. Truffles have a 12 week shelf life as do our boxed chocolates. 

 

Can I visit your bakery?
Sorry, but due to health and safety issues we cannot allow members of the public to visit our bakery. But we would love it if you visited our shop.

The item I ordered isn’t identical to the one pictured on your website
Everything we make is hand crafted so each one is individual. We endeavour to show a true representation of each product on our site.  

 

Do you have chocolate that is suitable for diabetics?
We don’t sell chocolate that is branded “suitable for diabetics”, simply because it usually tastes horrid. Our dark chocolate is lowest in sugar and therefore the best option for diabetics. Please refer to the Diabetes UK website for more information - http://www.diabetes.org.uk/  

 

Will my wedding cake melt in the summer?
No! The white chocolate coating we use has a very high melting point so will remain beautiful on your big day. But, please keep it out of direct sunlight and away from sources of heat.  

 

Do cakes from your designer or bespoke ranges need to be assembled?
No, all of our designer and bespoke cakes are fully assembled; they come in a sensible, insulated box. This box opens at the front like a cupboard and the cake is easily lifted out. 

 

Do you provide cutting instructions for your cakes?
All of our designer cakes come with simple instructions on how to dismantle and cut them.  

 

What happens if I want my wedding cake delivered to the venue?
If you order one of our designer cakes we will ring you to see if you would like to have it delivered, if you do we can give you a price for our dedicated courier service. We are happy to deliver to your home or your reception venue, and will deliver your cake a few days prior to your event. We cannot guarantee delivery on the day of your event. 

 

What happens if I have to postpone my wedding or event?
If you need to make changes to the date of your order, please let us know as soon as possible and we will do all we can to assist you. 

 

Can I cancel my order?
Orders can only be cancelled in line with our cancellation policy.

If your question hasn't been answered by the above please click here to email us.